Why Choose Tapo for Your Smart Home
Your Experience Comes First
Peace of mind starts with an app you can trust.



Trusted choice of
20 Million
Users worldwide
We provide reliable security and automation solutions for homes and family businesses.

UK-Based Support & Hassle-Free Warranty
Dedicated customer support for a worry-free experience.

Your Privacy Matters
Tapo prioritises your data security with advanced encryption, cloud protection and privacy controls.

Committed to Sustainability
Tapo prioritises sustainable practices, minimising environmental impact through responsible manufacturing.
What Our Customers Think
Ultra-Powerful Suction
LiDAR+IMU Dual Navigation System Robot Vacuum
Shop Robot Vacuum Cleaner
See Tapo Products in Action
See how Tapo customers are using their smart home devices at home.
Read Our Blog

Robot Vacuum Cleaners Buying Guide
Thinking about buying a robot vacuum cleaner? Our guide explains how they work, what to look for, and why Tapo’s vacuum robots offer great value and performance.

When to Stop Using Baby Monitor: A Helpful Guide for Parents
Discover the best time to stop using a baby monitor, and explore clever ways to repurpose your Tapo monitor into a versatile security solution for your home.

How to Prevent Wi-Fi Jamming at Home
Wi-Fi jamming disrupts security cameras and smart devices by blocking signals. Learn what it is, how to detect it, and practical steps to prevent Wi-Fi jamming and keep your home secure.
All Your Questions Answered
Track your order
Track your order
Please go to 'My Orders', log in and select the order you'd like to track, then click the 'Track shipment' button.
If the tracking button doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon up to 3 days processing days. Please allow until the estimated delivery date for your order to be delivered.
Why has my order not arrived yet?
Why has my order not arrived yet?
If your order hasn't arrived on the specified delivery date, we recommend taking the following steps:
- Check with the Carrier: Sometimes, the carrier may have left a contact card if there was an issue with the delivery attempt. Contact the carrier to inquire about the status of your delivery.
- Allow 7 Days: Please allow up to 7 days from your delivery date after receiving your shipping confirmation email for the parcel to arrive. In some cases, deliveries may experience minor delays.
- Track Your Parcel: You can track each parcel separately using our virtual assistant on the website. Simply ask the virtual assistant, "Where is my order?" and enter your order number for updated order information. You can also do this by clicking on the link provided in your email.
We appreciate your patience during the delivery process. If you haven't received your parcel even after 7 days, please don't hesitate to reach out to our Customer Care team for assistance.
Where is my First 5% off code?
Where is my First 5% off code?
You will receive the discount code via email once you subscribe to our newsletter and confirm your email. Please check your inbox and spam folder for any potential delays. If you haven't received it after 20 minutes, please send an email to us with the subject 'First order code.' We'll get back to you soon.
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